FAQ
Frequently Asked Questions
1. What is SWI Stylish?
SWI Stylish offers shawls, stoles, dupattas and men's and women's apparel. Our collections include woven, printed and embroidered styles. Please refer to each product page for its material, dimensions and care details.
2. Where do you ship?
For domestic orders, we offer free standard shipping on orders above ₹2,000. Shipping charges for domestic orders below ₹2,000 are shown at checkout. International shipping charges depend on the destination and are displayed at checkout where international delivery is available.
3. How long does delivery take?
- Within India: Usually 4–7 business days.
- International: Usually 7–15 business days where international delivery is available.
Delivery estimates may vary by destination, product availability and courier conditions. The available estimate for your order is shown during checkout or shared after dispatch.
4. Is Cash on Delivery (COD) available?
Cash on Delivery (COD) is available within India for selected products and pin codes. Where COD is available, a ₹99 COD fee applies. The option and applicable fee will be displayed at checkout before you place the order.
5. How can I track my order?
Once your order is dispatched, we will share tracking details by email and/or SMS. Use the tracking link to follow the shipment. You may also check your order details through your SWI Stylish account, where available.
6. What is your return and exchange policy?
We accept returns and exchanges within 7 days of delivery for eligible products. Items must meet the conditions and exclusions set out in our Returns & Exchanges policy. Please review the policy for eligibility, item condition and the return process.
7. How do I know the fabric and care requirements?
Please check the individual product page for the listed fabric composition, dimensions and care instructions. Care requirements can vary by product, so follow the instructions shown on the product page and garment label.
8. Are products handmade or machine-made?
Production methods vary by product. The individual product description should be used to understand the construction and craftsmanship of the specific item.
9. Can I request customisation?
Customisation may be available on selected products. Please contact our team before ordering to confirm whether the product you are interested in can be customised.
10. How can I contact customer support?
Email: info@sunwoollen.com
WhatsApp / Phone: +91-9910117057
Support hours: Monday–Saturday, 10:30 AM–7:30 PM IST.
